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April 2008 |
Vol. 10, Issue 4, Part 2, March 2008 |
Time Saving Tips for
Franchise Shoppers Time
is a precious commodity these days and although buying a
franchise is a time consuming process, there are ways to
cut to the chase. Of course you should do your due diligence,
but first make sure you’re focused on viable choices.
Here are some tips to quickly identify the best
franchise opportunities for you so no time is wasted.
1. Know what you want.
Before you even begin shopping around, clarify what you
want in a franchise business. Make a checklist of the characteristics
you’re looking for. Use your checklist to quickly
weed out franchises that don’t fit the bill.
2. Know your limits.
Have your accountant help you determine how much you can
invest. Then look in the UFOC to find the amount of net
worth and liquidity that's required by the franchise. Don’t
waste time investigating a franchise you can't afford.
3. Look for open territory.
Ask the franchisor if there are opportunities available
in the area where you want to locate your business. If not,
look elsewhere.
4. Review Item 3 in the UFOC.
That’s where the franchisor is required to disclose
any relevant litigation history. It will give you clues
about the organization’s relationships with its franchisees.
5. Don’t bet on bad odds.
Check the franchisor’s failure rate. You’ll
find it in Item 20 in the UFOC. If the track record doesn’t
look so hot, it’s probably not. Move on.
6. Have the right stuff.
A good franchisor will tell you what characteristics and
skills they expect from franchisees. If you don’t
measure up, you’re wasting your time and theirs.
7. Get the inside scoop.
Find out if a franchise is a good match for you by talking
to the company’s existing franchisees. Get on the
phone and start asking questions. You’ll quickly get
a sense of what it would really be like to become a franchisee
in this system.
More from IFE: How do you stand out in a crowd?
In this issue, we continue our exit poll
of exhibitors that participated in this month's International
Franchise Exhibition (IFE) in Washington D.C. This time
we have comments from Ronald Serota, Kristin Martonik,
Eliza Kendall, and Debi Scroggins.
Ronald Serota is President of Beverage
Plus, a high energy drink franchise.
Q: What is the best use of an exhibition
like this?
A: It's an excellent opportunity to close transactions with
current candidates. We invited our strongest leads to come
meet with us, including one group that flew in from India.
They were very impressed at the entire presentation
Q: How is the economic downturn affecting
exhibitions?
A: The attendance overall is lower and candidates are more
wary about making significant investments. There is a significant
advantage for lower priced franchises or companies that
offer some financing alternatives with in-house financing.
Q: How do you stand out in a crowd?
A: We are a NASCAR sponsor, so we bring the show car and
the driver for signatures to major events.
Kristin Martonik is Vice President
of Marketing for FranSmart, a franchise development and
consulting firm, and handled the booth for Sandella's Flatbread
Cafe.
Q: How effective are exhibitions for finding
prime franchisee candidates?
A: It varies very much on the show and how targeted they
are with their audience. Over the years, the larger expos
have been less effective for us. We do better with some
of the smaller conferences that are more targeted towards
specific topics like financing or area development. But
the international traffic was just fantastic at this show.
The international franchising arena is becoming much more
attractive to US based franchisors looking to expand overseas.
Q: How do you stand out in a crowd?
A: I don't think you can go to a large show and just have
a booth and expect people to come to you. It's so big and
there's a lot of competition. We created a booth that looked
like the interior of a Sandella Flatbread Cafe. It was like
a mini café. And we did food sampling as well. We tried
to impart the feeling of being a consumer, which drew the
potential investors in as well. It really helped us to have
a bigger presence at the show.
Eliza Kendall is President and CEO
of ElizaJ, a franchise that supplies high-end portable restrooms
for special events.
Q: After attending the expo, how do you
read what's happening in franchising?
A: Aside from the credit crunch, there are still people
out there who are dreaming of becoming franchise owners
and are interested in a turnkey franchise concept.
Q: What changes are you considering for
the next expo?
A: As I looked around at other people who had brought their
cars or other examples of their franchises, it was clear
that did set them apart. So I'm planning to bring a restroom
trailer next time because our concept is unique and if people
can see, feel and touch it, I think it will be a big advantage.
Our portable restrooms do have a lot of bling and that's
what's needed to get a competitive edge.
Debi Scroggins is President of Bearclaw
Coffee, a coffee drive-thru and mobile espresso franchise.
Q: After attending the Expo, how do you
read what's happening in franchising?
A: I think the serious franchisors and franchisees continue
to persevere and strive to continue the innovation and creativity
that makes franchising such a fantastic industry. The economic
climate in certain regions of the country may have slowed
down business, including franchising, but I think overall
it's healthy and most businesses will be ready to jump forward
again as soon as the country gets back on track. I have
no concern that the franchising atmosphere will stay positive
and is only gearing up for another break out in business
and investment.
Q: What did you do to stand out in the crowd?
A: We had our newest mobile espresso truck at the show and
it was a gigantic hit. It caught everybody's eye and attracted
a lot of passers-by that may not have seriously looked at
a regular coffee idea.
Calling
on everyone in Franchising: It's Attitude Adjustment Time!
By: Flo Schell
After reading a recent pragmatic article
about how to handle this uncertain economy, I asked myself
this question: In light of what we hear about falling stock
prices and rising gas prices, what will we do internally
to make the best of this time?
The truth is this: Who ever said we had
to do it alone?
“It’s too big for one person
to solve. It’s going to take all of us, working together,”
says a Fast Company advertiser referring to the climate
crisis. (May, 2008)
In fact, these words make sense in all arenas
and the franchising world is no exception.
Recently I brought Guest Sales Expert, Britt
Schroeter, onto a Closing Sales 2.0 Tele-Huddle. The topic
was: "How to Talk with Franchise Prospects about the
Economy". I love the idea of bringing experts onto
the calls because we assuredly create more impact together
than alone.
And what we wound up talking about was "attitude".
Look at these facts:
If we’re putting all of our purchase
decisions aside until the economy strengthens, then how
can we expect a prospect to purchase our business concept?
If we’re halting our travel because
gas prices are high, then how can we expect a prospect to
fly out to our D-Day?
In other words, let’s look within
ourselves first…name our fears…and begin to
face them.
We’ll then have a far easier time
helping our prospects to name and overcome their own fears
and thus, increase their ability to move forward.
Fast Company’s Editor, Robert Safian,
reminds us that many of today’s most successful businesses
were born in the cauldron of difficult times.
So where, he asks, is the opportunity looming
today?
Let’s take some steps to figure this
out:
• Pick up a book on the topic of "fear".
Britt suggests this one: Feel the Fear and Do It Anyway,
by Dr. Susan Jeffers.
• Do all that it takes to shake off your own negative
thoughts (You know…that voice in your head that’s
asking, "How can I sell anything in this economy?")
• Plan for your own future with strength
• Take a good look at your franchise concept
• Name the ways that it can brighten the future...move
our society forward…keep us grounded in tough times
• Find specific examples of franchisees in your system
that have had a banner year, despite the odds
• Look at what they did right to make that happen
• Pass on the good news to your prospects
• And bring your prospect back to good, solid decision
making…for the long term
Note: An audio recording of the Closing Sales Tele-Huddle
2.0, featuring how to handle fears about the economy is
available at: http://floschell.com/franchisecoaching.html
Flo Schell, EdM, is a certified business
coach and founder of Franchise Coaching Systems. Contact
her at FloSchell@OptOnline.net
and visit www.FloSchell.com
Triarc Gobbles Up Wendy's
Triarc Companies is buying hamburger chain Wendy's International
in a 2.3-billion-dollar stock deal aimed at creating the
nation's third-largest US fast-food group, the companies
announced earlier this month. Wendy's shareholders will
receive 4.25 shares in Triarc, the owner of Arby's roast
beef sandwich chain, for each of their shares.
The two companies expect to complete the takeover in the
second half of 2008. Wendy's, whose founder Dave Thomas
died in 2002, agreed to be acquired a year ago.
The combined company would have about 10,000 restaurant
units and annual sales of 12.5 billion dollars, positioning
it behind sector leaders McDonald's and Burger King.
The new company expects to particularly
focus on breakfast and global expansion for both brands
and growth through future acquisitions and new unit development.
Arby's and Wendy's will operate as autonomous brand business
units headquartered in Atlanta, Georgia, and Dublin, Ohio,
respectively. Roland Smith, 53, Triarc's chief executive,
will continue in that role for the combined company and
also will become CEO of the Wendy's brand. Wendy's has more
than 6,600 restaurants in the United States, Canada and
other markets. Triarc is the franchisor of the Arby's restaurant
system which has 3,700 outlets in the US and Canada.
(Nation’s Restaurant News, 4/24/08)
Burger King Plans Rapid China Growth Over 3 Years
Burger King Holdings Inc, the world's No. 2 hamburger chain, is looking
to open several hundred restaurants over the next three
years in China, where it now has only 12, as it seeks to
narrow the gap with rival McDonald's Corp. Burger King,
which entered China in June 2005, has been very cautious
about growth to make sure that all the foundations would
be in place before expanding aggressively in the country,
mainly through franchises.
McDonald's owns more than 900 restaurants
in China and Yum Brands Inc operates more than 2,000 KFC
stores in the country as western food chains vie for a bigger
share of China's 200 billion yuan ($28 billion) a year fast-food
market. Burger King Chief Executive John Chidsey said last
December that the company's nascent international business
may catch up with its U.S. business in terms of revenue
within five years, with plans to open 250 to 300 outlets
across China during that period. About 90 percent of the
new restaurants in China will be franchised and 10 percent
self-owned, in line with Burger King's business model internationally.
(Reuters, 4/21/08)
The latest development in the hotel industry has travelers
bunking in tiny, sometimes windowless, quarters. Rapidly
rising hotel-room rates and growing travel delays are creating
a new niche: so-called pod hotels, small spaces where travelers
can spend the night - or a few hours - for relatively cheap.
The concept has been in Japan for decades but is new in
Europe and spreading to the U.S. These pod hotels are following
the lead of low-frills, low-cost airlines. Most don't have
grand lobbies, gyms or meeting rooms, areas that can be
considered dead space for generating revenue at a regular
hotel. With limited services and amenities, they also save
on labor - one of the biggest expenses for hotel operators.
There is as few as one full-time employee for every 12 rooms
at a pod hotel, compared with an employee for every two
rooms at a typical budget hotel.
The growth in pods comes as hotels in
crowded cities are running at the fullest rate they have
in years. In London, the average hotel room cost around
$227 last year, up almost 20 percent from 2006, according
to industry tracker Smith Travel Research. And in New York,
average room rates are now at a record - nearly $300 a night.
But at the Pod Hotel in midtown Manhattan, a standard room
with a bunk bed, two flat-panel TVs and a shared bathroom
starts at $89 a night. (Hotels Magazine, 4/19/08)
Sonic Names New President
Sonic Corp. has named Scott McLain president of the company, the drive-in
restaurant chain announced this month. McLain is currently
president of Sonic's franchising subsidiary. The role of
president is currently filled by Clifford Hudson, Sonic's
chief executive and chairman. McLain will be responsible
for marketing, information technology, purchasing, development,
franchise human resources and corporate communications.
Sonic, which has 3,400 drive-in restaurants, also named
Mike Perry chief operating officer, overseeing restaurant
operations. Perry is currently president of the company's
restaurant operating subsidiary .Perry will be replaced
by Eddie Saroch, who is currently responsible for franchise
services. That role will now be filled by Sharon Strickland.
The appointments become effective May 1.
(CNN.com, 4/18/08)
Hilton Franchises Hampton Brand in India
Hilton Hotels Corporation has entered into an agreement to franchise
its Hampton by Hilton(TM) brand to Marigold Hospitality
Limited in India. Marigold Hospitality aims to franchise
16 hotels (approximately 2,000 rooms) under the Hampton
by Hilton brand in India. The hotels will be managed on
behalf of Marigold Hospitality by Palm Hospitality, a member
of the Palm Holdings group of businesses. Marigold Hospitality
is a joint venture between Palm Holdings and Trikona Capital,
created to invest in and develop hotels in India.
The deal is set to launch the Hampton by Hilton(TM) brand
in India and Marigold Hospitality expects to secure initial
sites in the first half of 2008 with commencement of construction
this year. The first of the 16 Hampton by Hilton(TM) hotels
is planned to open in the next two years. Outside of the
US, Hampton by Hilton(TM) is Hilton Hotels Corporation's
business hotel brand that has a contemporary design and
amenities which are tailored to meet the needs of business
and leisure travellers on the road, such as an all-day dining
restaurant at most locations. (Businesswire.com, 4/22/08)
Chipotle Posts 38% Profit Rise
Increased customer visits, more locations and menu price
increases helped Chipotle Mexican Grill Inc. boost its first-quarter
net income by 38.9 percent to $17.9 million and its revenue
by 29.3 percent to $305.3 million. The 730-unit, fast-casual
chain also posted industry-leading same-store sales results,
up 10.2 percent in the first quarter over the same period
last year.
Price increases associated with the introduction
of naturally raised meats in some markets also helped improve
sales and operating margins, the company said. Buoyed by
the strong revenue and margin results, the company said
it was sticking with plans to open between 130 and 140 new
locations this year which would be a record for the company.
The difficult economic times, which have created an environment
of slowed sales and skyrocketing costs, have caused many
restaurant chains to cut planned openings. In the latest
quarter Chipotle opened 28 new stores in existing markets.
(Nation’s Restaurant News, 4/24/08)
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