Effective Date: 01/13/16
FranchiseHelp Holdings, LLC has received TRUSTe’s Privacy Seal signifying that this Privacy Statement and our practices have been reviewed for compliance with the TRUSTe program. In order to view our relationship with TRUSTe please visit the validation page visible by clicking on the TRUSTe seal. The TRUSTe program covers only information that is collected through this Web site, www.franchisehelp.com.
1. Information Collection and Use
We collect the following personal information from you:
Contact Information such as name, email address, mailing address, phone number
Billing Information such as credit card number, and billing address
Unique Identifiers such as user name, account number, password
Preferences Information such as product wish lists, order history, marketing preferences
We use this information to:
Fulfill your order
Pass your information on to the businesses you have requested
Send you an order confirmation
Assess your needs to determine suitable products
Send you requested product or service information
Respond to customer service requests
Send you a newsletter
Send you marketing communications
Respond to your questions and concerns
Improve our Web site and marketing efforts
User Data Supplementation
We obtain address information about you from third party sources, such as LeadQC, to verify your contact information to prevent fraud.
2. Information Sharing
Based on your expressed interest in the franchise opportunities we provide, when you request additional information about a particular opportunity we share your personal information with those companies so they can contact you directly. In cases where we do not have direct relationships with a franchise owner, we may share your contact information with franchise consultants. If you do not want us to share your personal information with these companies, contact us at email@example.com
We may provide your personal information to companies that provide services to help us with our business activities such as processing payments or offering customer service. These companies are authorized to use your personal information only as necessary to provide these services to us.
We may also disclose your personal information:
as required by law, such as to comply with a subpoena, or similar legal process
when we believe in good faith that disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, or respond to a government request,
if FranchiseHelp Holdings, LLC is involved in a merger, acquisition, or sale of all or a portion of its assets, you will be notified via email and/or a prominent notice on our Web site of any change in ownership or uses of your personal information, as well as any choices you may have regarding your personal information,
to any other third party with your prior consent to do so
3. User Access and Choice
If your personal information changes, or if you no longer desire our service, you may correct, update or delete it by emailing our Customer Support at firstname.lastname@example.org or by contacting us by telephone or postal mail at the contact information listed below. We will respond to your request to access within 30 days.
We will retain your information for as long as your account is active or as needed to provide you services. We will retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.
If you wish to subscribe to our newsletter(s), we will use your name and email address to send the newsletter to you. Out of respect for your privacy, you may choose to stop receiving our newsletter or marketing emails by following the unsubscribe instructions included in these emails, accessing the email preferences in your account settings page or you can contact us at email@example.com
4. Tracking Technologies / Cookies
Technologies such as: cookies, beacons, tags and scripts are used by FranchiseHelp Holding, LLC and our marketing partners, affiliates, or analytics or service providers. These technologies are used in analyzing trends, administering the site, tracking users’ movements around the site and to gather demographic information about our user base as a whole. We may receive reports based on the use of these technologies by these companies on an individual as well as aggregated basis.
We use both session ID cookies and/or persistent cookies. We use session cookies to make it easier for you to navigate our site. A session ID cookie expires when you close your browser. A persistent cookie remains on your hard drive for an extended period of time. You can remove persistent cookies by following directions provided in your Internet browser’s “help” file.
We set a persistent cookie to enable us to track and target the interests of our users to enhance the experience on our site.
If you reject cookies, you may still use our site, but your ability to use some areas of our site, such as contests or surveys, will be limited.
Analytics / Log Files
As is true of most web sites, we gather certain information automatically and store it in log files. This information includes internet protocol (IP) addresses, browser type, internet service provider (ISP), referring/exit pages, operating system, date/time stamp, and clickstream data.
We use this information, which does not identify individual users, to analyze trends, to administer the site, to track users’ movements around the site and to gather demographic information about our user base as a whole. We do not link this automatically-collected data to personally identifiable information.
LSOs (Flash/ HTML5)
We use Local Storage Objects (LSOs) such as HTML5 to store content information and preferences. Third parties with whom we partner to provide certain features on our site or to display advertising based upon your Web browsing activity use LSOs such as HTML 5 or Flash to collect and store information. Various browsers may offer their own management tools for removing HTML5 LSOs. To manage Flash LSOs please click here: http://www.macromedia.com/support/documentation/en/flashplayer/help/settings_manager07.html
Behavioral Targeting / Re-Targeting
You may also opt-out through this link: http://www.networkadvertising.org/managing/opt_out.asp
We use Google AdSense to publish ads on this site. When you view or click on an ad a cookie will be set to help better provide advertisements that may be of interest to you on this and other Web sites. You may opt-out of the use of this cookie by visiting Google’s Advertising and Privacy page: http://www.google.com/privacy_ads.html
The security of your personal information is important to us. When you enter sensitive information (such as a credit card number) on our order forms, we encrypt the transmission of that information using secure socket layer technology (SSL).
We follow generally accepted standards to protect the personal information submitted to us, both during transmission and once we receive it. No method of transmission over the Internet, or method of electronic storage, is 100% secure, however. Therefore, we cannot guarantee its absolute security. If you have any questions about security on our Web site, you can contact us at firstname.lastname@example.org
6. Additional Information
Links to 3rd Party Sites
Blog / Forum
Our Web site offers publicly accessible blogs or community forums. You should be aware that any information you provide in these areas may be read, collected, and used by others who access them. To request removal of your personal information from our blog or community forum, contact us at email@example.com. In some cases, we may not be able to remove your personal information, in which case we will let you know if we are unable to do so and why.
We display personal testimonials of satisfied customers on our site in addition to other endorsements. With your consent we may post your testimonial along with your name. If you wish to update or delete your testimonial, you can contact us at firstname.lastname@example.org.
Social Media Widgets
Changes To This Policy
7. Contact Us
FranchiseHelp Holdings LLC
57 E 11th St, Suite 3A
New York, NY 10003
For questions, comments, and support, email: