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What Day of the Week Should You Send Franchise Email?

Last week, I published a post that was a follow-up on email send times entitled "We Changed Our Email Send Times, Again – Five Graphs That Tell the Whole Story." You can find that article here and the original article we wrote on email send times here.

Days of the Week

Anyway, on the heels of that post, we received an email from one of our readers. Here’s what it said:

" Hi,

I liked the research you provided on open and CTRs for email opens.

Can you find out if any studies have been done with day of the week?

Thank you. "

Well, as we’ve always said, the goal of the lead generation resource center is to provide as much useful information to franchises that we possibly can. On that note, the answer to this franchise’s question was “no”, until now.

For the purposes of this analysis, I took a look at the last almost four years of FranchiseHelp emails. (When you’re trying to tease out something like day of the week bias, it’s important to use an outrageously large sample size to ensure that you tease out anything else that may affect the data.) For those wondering, that’s 160 million email sends.

Here is the breakdown of open rate by day of the week:

FranchiseHelp Open Rates By Day of Week 2011-2016

Here is the breakdown of click rate by day of the week:

FranchiseHelp Click Rates By Day of Week 2011-2016

And here is the breakdown of click-through rate by day of the week:

FranchiseHelp Click-Through Rates By Day of Week 2011-2016

As you see, Monday leads all days in all three categories. I’ve gone ahead and indexed Monday’s statistics to 100 to show you what kind of drop-off we see for the other days:

Day of The WeekOpen Rate IndexClick Rate IndexCTR Index
Sunday97.694.196.4
Monday100.0100.0100.0
Tuesday97.672.574.3
Wednesday96.668.771.2
Thursday94.583.288.0
Friday92.960.665.2
Saturday93.279.184.9

Based on what we can see here it seems that after Monday, the best day to send email is almost certainly Sunday. After that, however, the signals get a little murky. (Can you imagine that? Murky signals over 160 million pieces of data!)

The only other point I can say confidently is that Friday is the worst day of the week to send email. It shows the lowest performance on all three of the key metrics we analyzed here.

If you have a question about franchise lead generation that you think we can help answer, let us know.

If you’re interested in learning more about FranchiseHelp’s lead generation programs for franchises, click here.

What’s the deal with this “Social, Local, Mobile” thing? And what should franchises do about it?

In 2014, the internet marketing community is all abuzz with the phrase “Social, Local, Mobile” There isn’t a week that goes by that you don’t hear someone espousing the merits of these three words. As with all buzzwords, there’s likely more glitz than substance, but let’s do our best to try and make sense of what’s going on here on three levels:

“Franchising” May Be More Dead Than I Thought

Since then, I’ve received lots of positive and negative feedback on that article. Some people seem to think that I undersold my point, while others pointed to the fact that overall interest may be waning but interest amongst the most important groups was increasing.

What’s an Email “Click Map” and Why it Matters

For certain emails, the main purpose is branding. The goal of these emails is very high distribution and are traditionally evaluated using open rate as the primary metric.